TERMS OF SERVICE

Last updated: June 15, 2025

Welcome to ZINALEA STUDIO LTD ("we", "us", "our"). Please read these Terms and Conditions ("Terms", "Terms of Service") carefully before using our website www.zlstudio.co.uk (the "Site"). By accessing or using our Site, including creating an account or placing an order, you agree to be bound by these Terms.

1. Overview

ZINALEA STUDIO LTD provides handmade crochet clothing available for purchase via our website. By placing an order or using any of the Site’s features, you agree to comply with and be bound by these Terms.

2. Customer Accounts

You may choose to create a customer account at checkout or via the account login page. Customer accounts allow you to:

  • Track your order history

  • Save contact and shipping details for faster checkout

  • Manage limited personal information

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. We reserve the right to suspend or delete accounts that violate these Terms or are suspected of fraudulent activity.

3. Products

All garments are handmade with care. Please note:

  • Custom Orders: Made-to-order items require approximately 3–4 weeks for production before shipping.

  • Ready-to-Ship Items: Orders ship within 2–5 business days.

  • Each item is unique due to the handmade nature and may vary slightly in color, shape, or stitch detail.

4. Payments

We accept the following payment methods:

  • Major credit/debit cards

  • Clearpay

  • Klarna

By submitting payment, you confirm that you are authorized to use the selected payment method and agree to any terms set by your payment provider.

5. Shipping

We ship from London, UK. Timeframes:

  • Custom Orders: 3–4 weeks production time before dispatch

  • In-Stock Items: Shipped within 2–5 business days

We are not responsible for courier delays or customs clearance time. Once dispatched, tracking details will be provided when available.

6. Returns & Refunds

Due to the handmade and often custom nature of our products:

  • We do not accept returns or offer refunds.

  • Please review product details and sizing before purchase. If in doubt, contact us via Instagram or email.

If your item arrives damaged or if you believe there is an error, contact us at zinaleastudio@hotmail.com and we will do our best to help.

7. Care Instructions

To keep your handmade crochet garment in its best condition, please follow these care guidelines:

  • Hand wash gently in cold water using a mild wool detergent

  • Lay flat to dry

  • Do not wring, stretch, machine wash, or tumble dry

We cannot accept responsibility for damage resulting from improper care.

8. Customer Support

For help, feel free to reach out via:

9. Intellectual Property

All content on this Site, including but not limited to designs, logos, images, and text, is the intellectual property of ZINALEA STUDIO LTD. You may not copy, distribute, or reproduce any content without written permission.

10. Prohibited Use

You agree not to misuse this website. This includes:

  • Attempting unauthorized access to any part of the Site

  • Using the Site for unlawful or fraudulent purposes

  • Disrupting, damaging, or interfering with the functionality or security of the Site

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled in the jurisdiction of the English courts.

12. Changes to These Terms

We may update these Terms from time to time. Revisions will be posted to this page with an updated "Last updated" date. Your continued use of the Site after any changes constitutes acceptance of the revised Terms.

By using this website or placing an order, you confirm that you have read, understood, and agree to these Terms and Conditions.